There are probably several other more customer service and leadership books out there that’s not on our list. Yikes!) throughout the course of their careers. Their insights and advices are an accumulation of lessons learned (and some even learned the hard way. Most of these books are written by seasoned experts who have had many years of valuable experience in the industry. It not only offers companies a new perspective on customer service-related topics and issues, it can also provide them and their agents with valuable tips that can help improve their customer service offering. And this where a good book can come in handy. After all, isn’t experience the greatest teacher? While that may be true, not all companies and customer service teams/agents have the luxury of time. Yes, customer service is a skill that’s usually developed overtime, with the help of a lot of training and experience. That’s why it’s very important that companies don’t underestimate the power of good customer service. And great recommendations she did receive.Īll the around the world, 96% of consumers consider customer service as an important factor when pledging their loyalty to a brand.

It wasn’t too long ago that Peak Support COO Hannah Steiman asked her connections on LinkedIn for some recommendations on good books about customer service.

Tor books customer service department